Policies

Lamborghini Diablo 6.0 in rare maroon

110% customer satisfaction is our goal.
Thank you for choosing Exoticars USA to care for your exotic car. We’ve been serving discerning Ferrari, Lamborghini, Maserati, Aston Martin and Porsche owners like you since 1979 and we look forward to serving for many years to come. You’re welcome to visit our shop and ask for a guided tour. If you’ve never been here before we ask that you take a moment to read over our mission, our promises to you and our service policies. Feel free to ask if you have any questions or comments.

We are authorized dealers for HRE, Larini, Fabspeed, P-Factor, Hamann, Driving Impressions and ImpulseCarbon. We are active members of regional and national Lamborghini, Ferrari, Maserati and Porsche car clubs and we volunteer our services through the clubs at events and on the Internet. We’re here because we’re enthusiasts, too.
At Exoticars USA. . .

bullet you can expect that all work is done to the highest standards;
bullet you can expect us to “do it right the first time” and at a fair price;
bullet you can expect us to treat you the way we’d like to be treated;
bullet if mistakes are made we correct them as efficiently as possible

Services
Exoticars USA can perform all preventative maintenance on your car, whether it’s brand new or a classic. Your new car warranty will not be voided by work we do on your car, no matter where you bought it. If you are here for repairs don’t forget that we offer a whole range of other services: restoration, engine rebuilding, custom and performance modifications, cleaning, rust proofing, glass replacement, alignment, and more. Please call or see our website (Services) for details.

Security
We do our best to ensure the safety of cars left here for service. Our premises are monitored by ADT services and we have a  smoke and heat detection system.

Warranty

bullet All new non-consumable repair parts are covered by a 2-year unlimited mileage warranty.
bullet Certain re-manufactured parts are covered by longer warranty. Ask for details.
bullet Consumables are not warranted except as provided by law for workmanship or installation issues.
bullet Adjustments are not warranted. Customer supplied parts and the labor to install them are not covered by any warranty other than workmanlike installation as required by law.
bullet Your vehicle must be returned to us for performance of any warranty work

Payment

bullet Payment is requested upon completion of services or at 40 hour intervals for large jobs.
bullet We accept MasterCard and Visa.
bullet We accept checks given time to clear before vehicle pick-up.

Return of old parts
You are welcome to the old parts whenever your car is serviced. If you want old parts returned please let us know before service is performed to ensure they are not thrown away.  In some cases we are required to return parts to our suppliers unless we pay a core charge.  If you want to keep such parts you will have to pay the core fee.  You are always welcome to look at such parts to understand what failed, after which we can return them to the supplier.
Hours
Please arrange to visit us from 8 to 5 Monday through Friday or on weekends by appointment. We hope to meet you at our shop soon or we can come to you.  If you have any questions or comments I encourage you to speak to me personally by phoning (908)996-4889 or emailing via our contact form.

Wil de Groot
Partner, Manager
Exoticars USA, LLC

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